Refund policy
In the unlikely event that you are not completely satisfied with your purchase from Arthenic, here is our policy on returns:
• Eligible products can only be returned within 7 days after the delivery date, depending on the product category. You can find the return eligibility of each product under the Shipping & Returns section on the product page.
• You can initiate a return request by contacting our customer support team with your order details.
• To request a return:
- Email us at arthenic.licenses@gmail.com with your Order ID and product details.
- Mention the reason for the return and attach clear photos of the product.
- Our team will review the request and confirm whether the return is approved.
- If approved, we will arrange a return pickup or provide instructions for returning the item.
- Once the returned item is received and passes the necessary quality checks, the refund will be processed to the original payment method.
• In the unlikely event that your product arrives damaged, defective, or incorrect, please email us with photos of the product and packaging within 48 hours of receiving the order.
Return Eligibility
• Not all products are eligible for returns. In order to maintain fairness to artisans and maintain product quality, certain items may be marked as “Final Sale.”
• The following categories are generally non-returnable unless damaged or defective:
- Jewellery
- Sculptures
- Paintings
- Handmade décor items
• Ethnic wear may be eligible for return or exchange depending on product type and condition.
Return Approval
• All return requests must be reviewed and approved by the Arthenic support team.
• Once the request is approved, we will arrange for pickup or guide you through the return process.
Refund Processing
• Once the returned product is received and inspected, we aim to process refunds within 5–7 business days.
• Refund timelines may vary depending on the payment provider.
EXCHANGE POLICY
• Exchanges can be initiated within 7 days of receiving your order.
• To request an exchange, please contact our support team by emailing arthenic.licenses@gmail.com with your Order ID and product details.
• Items must be unused, unwashed, and returned in their original packaging with all tags intact.
• Exchanges are available only for eligible products, depending on product category and stock availability.
• Ethnic wear products may be exchanged for a different size (subject to availability).
• Exchange requests will be accepted only if the product is in the same condition as delivered and passes our quality inspection.
• Products such as paintings, sculptures, jewellery, and handmade décor items are generally not eligible for exchange unless they arrive damaged or defective.
• If the requested size or product is not available, the customer may choose store credit or refund according to the return policy.
• If the product arrives damaged, defective, or incorrect, please email us with clear photos of the product and packaging within 48 hours of receiving the order.
Additional Information
• All exchange requests are subject to approval by the Arthenic support team.
• Once the exchange request is approved, we will arrange pickup or provide instructions for returning the product.
• After the returned item passes quality checks, the replacement product will be shipped.
Need Help?
If you have any questions about exchanges, please contact:
Email: arthenic.licenses@gmail.com